Telekom Slovenije Advancing the Future of Emergency Communications with NG112 and NG eCall

These solutions mark a major step forward in how emergencies are handled, enabling faster, richer and more reliable communication when it matters most. Built on IP-based connectivity and aligned with ETSI and 3GPP standards, next-generation emergency services ensure significantly faster and more comprehensive data exchange. At the same time, they provide greater reliability across 4G and 5G networks – a critical factor in improving response times and effectiveness in emergencies.

As part of this effort, Telekom Slovenije and the European Telecommunications Standards Institute (ETSI) are hosting two international testing events in Ljubljana. The NG112 Plugtests was held last week from 26 to 29 May and the NG eCall Plugtests is held this week, from 1 to 5 June 2026. The events bring together representatives of communications equipment manufacturers from 16 countries, all working on interoperable solutions to support the roll-out of next-generation emergency communications. As the national operator, Telekom Slovenije plays an active role in modernising emergency services and introducing future-ready communication technologies. In partnership with ETSI, it is also conducting extensive interoperability testing, a key prerequisite for the successful implementation of new standards, and has set up a dedicated test network. 

The new emergency communications standards significantly enhance the way critical information is transmitted to emergency response centres. Traditional 112 calls are evolving into fully multimodal communication, combining voice, data and video, while also improving reliability and location accuracy. At the same time, the in-vehicle emergency call system eCall is being upgraded. The NG eCall is based on IMS architecture and transforms the conventional emergency call into a smart, multimedia and location-aware service that ensures reliable routing to the appropriate emergency services. With an advanced set of data shared about incidents, the first responders are able to respond even faster.

“With the introduction of NG112 and NG eCall across Europe, we are taking emergency communications to a new level and enabling faster, more reliable responses. Advanced technologies allow emergency services to receive more relevant information in shorter time – which is often decisive in critical situations. As a technologically advanced and socially responsible company, Telekom Slovenije is proud to contribute to greater safety for everyone. Supporting all of this is our ongoing transition from 2G (GSM) technologies to a modern 5G network,” said Matjaž Beričič, Network and Infrastructure Director at Telekom Slovenije.

Next-generation emergency calling also improves accessibility. In addition to voice, NG112 supports the transmission of data, images and video, both increasing accuracy and shortening response times. It also makes the service more accessible to a wider range of users, including vulnerable groups such as people with hearing or visual impairments. Importantly, no additional applications are required – any device supporting 4G or 5G connectivity is sufficient.

From a technical perspective, the transition represents a shift to a modern IP-based environment that integrates multiple communication channels – voice, real-time text (RTT) and video – while ensuring seamless connectivity between operators, regional emergency response centres and other stakeholders in the civil protection and rescue system. Telekom Slovenije plays a key role by providing advanced 5G infrastructure, including the IMS core network.

NG eCall brings additional important upgrades, with the support for transmission of more detailed data about the accident, the vehicle and surrounding conditions. This provides emergency services with better situational awareness and supports faster, more informed decision-making. The system also makes it possible to re-establish dropped calls and ensures efficient handling through the ESI-net network, which provides call redistribution among regional centres in Slovenia to manage peak loads seamlessly. Designed for 4G and 5G networks, NG eCall supports faster response and is fully aligned with future technological developments. As 2G and 3G technologies are gradually being phased out worldwide, the transition to next-generation solutions is essential to ensure uninterrupted and reliable emergency services. 

With the deployment of NG112 and NG eCall, Telekom Slovenije is strengthening the safety of both residents and those visiting Slovenia, while making a significant contribution to the modernisation of emergency communication systems. The company continues its pioneering role, as it was the first operator in Europe to roll out eCall across its entire network in December 2015, and the first in Slovenia to support SMS to 112 as early as 11 February 2012, marking European 112 Day.

About Telekom Slovenije
Telekom Slovenije is a key player in the digitalisation of Slovenia, providing a reliable fixed and mobile network, state-of-the-art information and communication services, and is one of the leading providers of cybersecurity resilience solutions in Southeastern Europe. More than 220,000 broadband and TV service users and more than 1,000,000 mobile service users trust Telekom Slovenije, and appreciate its excellent user experience, reliability, and security. This gives Telekom Slovenije a 28.9% market share in fixed broadband connections, 36.7% in mobile telephony and 44.3% in IP television (source: AKOS, Q4 2025). Telekom Slovenije’s cutting-edge and extensive fibre optics network reaches more than half a million households in Slovenia. The 5G mobile network is available to 99% of the population by the end of 2025. Over the past ten years, Telekom Slovenije has invested more than EUR 680 million in the development and maintenance of its fixed and mobile networks. The company provides top-tier services that align with users' needs and expectations, offering an excellent price/performance ratio. Users rate Telekom Slovenije's network as the best in Slovenia. (Source: Brand Track, Fall 2025). *The awards for Best Mobile Network, Fastest Mobile Network, Best Mobile Coverage, Best Mobile Gaming Experience, and Best Mobile Video Experience in Slovenia 2025 are based on the analysis of data from the Ookla® Speedtest Intelligence® service. Prices are in EUR, inclusive of VAT. For more information, visit www.telekom.si, a Telekom sales centre, an authorized point of sale, or call 041 700 700 or write to info@telekom.si.  Telekom Slovenije, d.d., Ljubljana