11. 6. 2020
With the support of Telekom Slovenije, the Zavarovalnica Triglav insurance company has introduced remote digital signing of documents and remote video identification, which were well received by users during the COVID-19 epidemic, when business operations moved into the digital sphere.
Zavarovalnica Triglav's users can now use video identification to conclude insurance policies remotely, as well as manage their services using the i.triglav digital service.
The user-friendly video identification system provides fast, secure and easy remote identification, compliant with legal provisions. It provides users with an electronic identity for using services in Zavarovalnica Triglav’s digital environment. This in turn allows them to use an e-signature for approving different remote business transactions, such as signing a contract, paying an invoice or changing their insurance plan.
“Zavarovalnica Triglav has been taking advantage of the omni-channel sales approach and strategic solutions for remote operations, which received an extra push during the epidemic. As we have already established the Business Continuity Management System (BCMS), we were able to well adapt to the exceptional circumstances and provide our customers with efficient support. We were able to conduct a large part of our operations without any interruptions using remote electronic signature solutions, by sending documents through digital channels, using the online system for concluding insurance policies and online damage reporting, and through our digital service i.triglav. The introduction of the video identification service allowed continuous remote operations even when identification is required for an individual transaction – for example when concluding life insurance or when signing up for the i.triglav digital service. An agent leads the customer through the whole process, and the obtained electronic identity is securely stored and available only to its owner. The video identification service is the next step towards digitalization of our operations, bringing user-friendly services even closer to our customers,” says Zoran Miloševič, the Chief Innovation and Digital Officer at Zavarovalnica Triglav.
“Identification is the basis for conducting business transactions. Processes that usually require user’s physical presence are now being efficiently replaced by digital channels that provide businesses and users with fast, secure and reliable transactions, including remote identification. Telekom Slovenije provides video identification in accordance with all regulations in a specially designed dedicated call centre. By successfully completing the procedure that only lasts a few minutes, an individual creates their e-identity that will allow them to conduct various business transactions remotely, for example to sign documents electronically – everything fast and simple, just one click away,” Primož Kučič, director of B2B at Telekom Slovenije, highlights the advantages of video identification.
After obtaining their electronic identity from Zavarovalnica Triglav, existing and potential users can conclude insurance policies and use services through the i.triglav digital platform, available through any digital channel and device (computer, tablet or mobile phone).
Telekom Slovenije provides solutions for managing digital transactions that provide businesses with customer video identification and remote electronic signature in partnership with SETCCE and CDE.