Quality care

We care about Quality

The high quality of network, services and work is one of Telekom Slovenije's key advantages in all our markets. We retain a stable quality in all areas with the aim of being better than the competition.

We provide consistent quality above all by introducing and maintaining formalized systems of environment management, such as SIST EN ISO 14 001. We upgrade the systems in the direction of integrated management and business excellence systems. That is why we acquired additional knowledge in:

  • The OHSAS 18 001 occupational health and safety management system,
  • The ISO / IEC 20 000 ICT services management system, and
  • The SIST EN 16 001 energy management system.

Fixed Network and Service Quality

Providing high-quality telecommunication and ICT services requires a technologically very high-quality network, which we provide by improving systemic network resilience and by systematically cutting the impact rare errors have on services. We focus on assuring quality of services in the IP environment.

The key mechanism of monitoring quality remains key performance indicators. We had two breakthroughs in this area in 2010: we expanded quality monitoring through key performance indicators to companies in the markets of Southeastern Europe, and established umbrella KPIs in the parent company.

Mobile Network and Service Quality

We continue to provide high-quality mobile services and upgrade the quality of the mobile network. Performance indicators increasingly reflect the user experience. According to comparable measurements by independent institutions, the quality of our network puts us among the leading operators on the European and global level, and we remain the operator with the best Slovenian network. We are improving high territorial coverage in Slovenia, and expanding the UMTS population coverage. All the base stations in the UMTS network have been upgraded with the HDSPA technology. At the same time, we are establishing the third generation network by upgrading base stations with the HSPA+ technology, which supports extremely high data rates.